Privacy Policy

At Spa Social, we greatly respect your privacy, and we take the task of protecting your personal data such as name, date of birth, address, email address, telephone number, etc., very seriously.
This Privacy Policy outlines how Spa Social uses and secures any information if and insofar as it is accumulated while using our website, social media, intake forms and/or information gathered from other platforms such as WhatsApp or other forms of text messaging services.

We collect the following personal information through bookings or by other means: your name, date of birth, age, contact information such as your email address, address and phone number, other information, pertaining to guest intake forms, surveys and any additional information relating to you that you provide to us through our website, social media, email, intake forms, WhatsApp, text messages or in person at the Spa/Salon.

We may collect, process and otherwise use your personal information for purposes that are required by applicable law, regulation or other contracts or to allow us to fulfil our business needs and legal obligations. These purposes include:

  • to administer and complete bookings, and consultations;
  • to manage our relationship with you, including providing information regarding our products and services;
  • to administer membership, rewards programmes, promotional offers and related offers;
  • to personalise your user experience;
  • to respond to your requests and inquiries and manage our business relationship;
  • to protect against, identify and prevent safety and security issues, fraud and other criminal activity, claims and other liabilities; and
  • for legal disputes, regulatory investigations and compliance purposes.

We also may use the information we collect about you in other ways for which we will provide specific notice at the time of collection and obtain your consent if required by applicable law.
We may occasionally send promotional text messages and emails about new offerings or products, which we believe you may find exciting, using the information you have provided. These notifications will come directly from Spa Social and can be requested to stop at any time. We assure you that we do not share your details with any other third party.

We will take appropriate measures to keep your information confidential and secure in accordance with our internal procedures covering the storage, access and disclosure of information.
Please note that messages you send to us by e-mail or via any internet connection may not be secure. If you choose to send any confidential information or personal information to us by such means you do so at your own risk with the knowledge that a third party may intercept this information. We are not responsible for the security or integrity of such information. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Our website is intended for use by adults, and you may use the site only if you are at least sixteen (16) years of age or, have express parental consent if you are fifteen (15) or under. We do not knowingly collect or store any personal information from children under the age of thirteen (13).

We may periodically update this Privacy Policy, at our discretion, to reflect change in our privacy practices, and applicable law. We will post a notice of significant changes to our Privacy Policy. You should check this page from time to time to ensure you are happy with our current Privacy Policy.

If you have questions regarding our Privacy Policy, please contact us at [email protected]. Your feedback is always welcome and appreciated.

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